Refund and Returns Policy

Due to the highly sensitive nature of research peptides, including the strict temperature controls, handling conditions, and sterile environments required to maintain their molecular stability and purity, PureRawz LLC maintains a highly strict return policy.

Strict Non-Returnable Policy

To ensure the absolute integrity of our supply chain and guarantee that every client receives uncompromised, unhandled, and sterile compounds, we absolutely DO NOT accept returns on any opened, unsealed, handled, or reconstituted products. Once the seal is broken, the product is considered compromised for scientific resale.

Acceptable Returns & Exchanges

We will only accept returns or facilitate exchanges under the following highly specific circumstances:

  • Incorrect Item Received: If we shipped you the wrong compound by mistake.
  • Damaged in Transit: If the vial or packaging was physically destroyed or compromised during the shipping process.

How to Report an Issue

If you experience either of the issues listed above, you must notify our support team within 7 days of the delivery date. To initiate a claim, please follow these steps:

  1. Email clientservice@purerawzllc.com immediately.
  2. Include your full name and Order Number in the subject line.
  3. Provide clear, well-lit photographic evidence of the damaged product, the packaging, and the packing slip.

Upon verification of your claim, PureRawz LLC will, at our sole discretion, issue a replacement of the exact item or provide store credit. We do not issue cash refunds for damaged items.

Order Cancellations

Orders may be cancelled for a full refund only if the cancellation request is made before the order has been processed and shipped. We process orders rapidly. Once a tracking number has been generated and the package has left our facility, the order is considered final and cannot be cancelled.

Chargebacks & Payment Disputes

We take fraudulent chargebacks very seriously. Because we provide detailed tracking information and require agreement to our Terms & Conditions at checkout, any customer who files a fraudulent chargeback with their credit card company or bank after receiving their items will be permanently banned from our website, and their information may be shared with our payment processors for fraud prevention.